Warrenders Jewellers Coronavirus Policy

June 11, 2020

Warrenders Jewellers Coronavirus Policy

Dear Customers,

Warrenders Jewellers is mindful of the strain Covid-19 places on our customers and our community. We are following government and NAJ (National Association of Jewellers) advice and have put measures in place to reopen the store safely. The health of our customers and staff remain a priority. The store will re-open on Tuesday 16th June 2020 (subject to government restrictions).

Our new opening hours will be: 10am – 4pm Tuesday – Saturday.

Entry to the store will be limited and controlled until further notice. We ask customers to follow social distancing guidelines both in store and whilst waiting for entry. Staff have been instructed to practise good hygiene throughout the store with hand washing, regular hard surface and touch point cleaning, waste removal, use of hand sanitiser, appropriate PPE and the cleaning and sterilising of jewellery. We ask all customers visiting the store to follow the same hygiene standards wherever possible. Please pay by card rather than cash if possible.

Please do not visit the store if you or anyone you have been in recent contact with are displaying symptoms of Covid-19. Staff with, or living with anyone with, symptoms have been asked not to attend the store.

As a small business we are incredibly grateful for the messages of concern and support we received. Thank you. Now that we are open again, we will need your support – please shop local and use independent retailers, like us, wherever possible. It is easy to visit Warrenders by car and we recommend using the multi storey car park at Gibson Road, which is a five-minute walk from the store.

If you would like to purchase jewellery or watches from Warrenders but are concerned about visiting the store in person there are a wide range of jewellery and watches available on our website. All orders will be sent for delivery within two working days. If you can’t see what you are looking for please contact us on info@warrenders.co.uk – or request a gift card.

Once the store is open you will also be able to make use of our excellent range of jewellery services from repairs to valuations by posting any relevant pieces to us using Royal Mail Special Delivery (with compensation options that cover £500, £1,000 and £2,500) – just let us know if you are sending something to us so we can confirm receipt. Please do not send any jewellery if you or anyone it has been in contact with is displaying symptoms of Covid-19. We can also arrange secure delivery of any repairs or purchases to you (UK wide £10).

We want to reward all customers showing their support for our business and are pleased to announce that customers will earn double Warrenders Loyalty Points on any jewellery or watches purchased between 24th March and 31st December 2020*. Loyalty points can be redeemed in store.

Warrenders is also delighted to be supporting The Royal Marsden’s COVID-19 Emergency Appeal. We have all heard how cancer diagnosis and care has been challenged so significantly over recent months, so we feel that it is more important than ever to show our continued support for this fantastic charity. Warrenders Jewellers will be donating a percentage of all sales between 24th March and 31st December 2020 in recognition of the NHS and key workers throughout the crisis.

If you have any questions about how Warrenders Jewellers can help you during this time, please get in touch. We wish all our customers the very best of health and look forward to welcoming you soon.

Yours sincerely,

Warrenders Jewellers

 

* Terms & Conditions Apply




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